Delivering real-time customer experiences is a competitive advantage

ON is the leading AI chat platform for retailers of all sizes, from global luxury brands such as Armani and Valentino, to fast growing direct-to-consumer brands such as Boisson and U Beauty.

The platform is a fully managed solution that combines the sophistication of generative AI with the ease of use of onsite chat tho enable conversational experiences at scale. The result? Answering more customer questions in real-time.


Measurable Business Value

We’re committed to providing innovative, AI-driven solutions that drive measurable results and exceed the evolving expectations of retail industry leaders

Cost Savings

Reduced operational costs by automating repetitive tasks, offering 24/7 support, and improving agent productivity. Manage larger volumes of support issues during peak times without hiring extra permanent or seasonal staff

Influenced Purchases

Guided shopping powered by AI increases conversions by enhancing the customer experience–every transaction is made easier, more efficient, and personalized

Improved Retention

Personalized and meaningful chat experiences boost satisfaction and loyalty. Brands also gain deeper insights into consumer preferences so they can make more informed decisions on how to meet customer needs and retain them


Driving Engagement and Supporting Revenue Growth for a Global Luxury Retailer

“We’re proud to partner with ON to deliver a richer online shopping experience for our customers. Their always-on AI chat platform makes it easy for people to discover new products, explore our brand, and get customer support.”

33% CHAT VOLUME

Average month-over-month increase in chat sessions

3-5X PURCHASE INTENT

Increase in the likelihood shoppers will make a purchase when they engage with chat

38% ASSISTED REVENUE

Average month-over-month growth in revenue influenced by chat

92% SPEED TO RESOLUTION

Percent of inbound inquiries answered instantly via automated chat to accelerate speed to resolution

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