We Work with Leading Global Brands
Featured Integration: Shopify
Powering millions of businesses in more than 175 countries, Shopify is one of the most popular e-commerce platforms available and is relied on by many of our own retail partners
Integrating with Shopify helps us deliver a better product experience for our retail partners—removing friction and creating cohesiveness between the platforms to drive added business value.
Increasing Site Conversions
Access to product information that can be surfaced within chat delivers a better shopping experience for consumers, which can increase site conversions . With Shopify’s product API, we’re able to pull comprehensive information from a retailer’s product feed including product descriptions, images, product IDs (SKU, etc.), and more to support guided selling.
Boosting Customer Satisfaction and Streamlining Operations
“Where is my order” or WISMO queries are arguably one of the most common customer service questions fielded by support agents. And they’re time consuming to deal with too. To increase customer satisfaction and significantly reduce the workload for agents, we’ll soon be able to connect to Shopify’s Order API, which grants access to key order information and allows shoppers to track their orders directly within chat in real-time.